Shipping, Returns and Warranty
Free Shipping on Every Order
That's right, not only do we ship anywhere in Canada, we offer free shipping for every order. Your order will arrive within 4-6 business days (not including weekends).
We offer free shipment tracking on all orders. Once you place an order, you will receive an order confirmation email. As soon as the shipment is sent out, we will send you an email with tracking info as well.
Packages are shipped using a variety of couriers including Canada Post, UPS, Purolator, FedEx, Amazon and other courier companies.
If you are in the USA, please visit ComfyComfy USA to place your order.
30 Day Free Returns*
We know that there is always some uncertainty when buying any product online, much less a pillow you've never had the chance to hold in your hands or lay your head on. That's why we offer a 30 day free return guarantee, and return shipping is on us!
You can order worry free, knowing that if you are in any way unsatisfied with your pillow, you may return it for a full refund within 30 days. We take pride in our product and strive to not only provide you with quality handmade pillows, but with awesome customer service as well. To return a pillow, contact us at firstname.lastname@example.org and we will send you instructions for sending it back to us.
For hygiene reasons, our return pillows will only be used for demo purposes or donated. They will never be resold.
*Please note, we cannot accept returns or exchanges of bulk buckwheat hulls.
*All discounted or sale items that are stated as FINAL SALE at time of purchase are not eligible for returns, refunds or exchanges.
*Items purchased at a 3rd party or re-seller must be returned at those locations and are subject to the 3rd party’s return policy.
*During the gift-giving season, we have extended our return window to January 31, 2020, for any purchases made from November 29 to December 31.
1 Year Craftsmanship Warranty
All our products are carefully made and we check meticulously to make sure that they meet the highest standards. If your ComfyComfy product has a defect in material or workmanship under normal use, we will exchange the product for a new one. The warranty period for ComfyComfy products is 365 days from the date of purchase and does not cover conditions or damage not resulting from defects in material or workmanship.