Shipping, Returns and Warranty

Free Shipping on Every Order

That's right, not only do we ship anywhere in Canada, we offer free shipping for every order. Your order will arrive within 4-6 business days (not including weekends). 

For updated shipping times due to Black Friday, please click here.

We offer free shipment tracking on all orders. Once you place an order, you will receive an order confirmation email. As soon as the shipment is sent out, we will send you an email with tracking info as well. 

Packages are shipped using a variety of couriers including Canada Post, UPS, Purolator, FedEx, Amazon and other courier companies.

If you are in the USA, please visit ComfyComfy USA to place your order.

30 Day Free Returns*

Holiday Returns

Starting October 24th, pillows bought as gifts may be exchanged/returned until January 31, 2021.

We know that there is always some uncertainty when buying any product online, much less a pillow you've never had the chance to hold in your hands or lay your head on. That's why we offer a 30 day free return/size exchange guarantee, and return shipping is on us!

You can order worry free, knowing that if you are in any way unsatisfied with your pillow, you may return it for a full refund within 30 days or exchange it for a different size. We take pride in our product and strive to not only provide you with quality handmade pillows, but with awesome customer service as well. 

To return a pillow ordered on our website, please:

1. Contact Melissa at melissa@comfycomfy.ca 

2. Include your order number/email you used to place your order.

We will send you instructions for sending it back to us free of charge.

*Please note, refunds can take up to a week after receiving to be processed.

To exchange a pillow, please:

1. Contact Melissa at melissa@comfycomfy.ca

2. Include your order number/email you used to place your order.

3. Do not order another pillow without reaching out to us first.

For hygiene reasons, our return pillows will only be used for demo purposes or donated. They will never be resold.

*Please note, we cannot accept returns or exchanges on buckwheat hulls.

*discounted or sale items that are stated as FINAL SALE at time of purchase are not eligible for returns, refunds or exchanges.

*Factory Second items are a final sale and cannot be returned, refunded or exchanged.

*Items purchased at a 3rd party or re-seller must be returned at those locations and are subject to the 3rd party’s return policy.