My experience with this pillow has been ok – not a the fault of the pillow, more of a personal incompatibility. The feeling of this pillow takes a bit of getting used to. I would describe the density of the pillow as sand-like and extra-firm. I like how much it supports my neck overall and that it can be adjusted. You can see and feel how much time and effort ComfyComfy has put into the small details of this pillow which is so nice to see as a careful consumer.
My only gripe with this pillow is a personal one – but something I never would have thought I had to worry about – searing ear pain, or pillow ear. I dig a little hole before bed, but somehow it disappears at some point while I'm sleeping and the ear pain I wake up with is unlike anything I've ever experienced. I'm still undecided on returning the product as I really do love the support it provides for my neck, I'm just not quite sure how to solve the problem of ear pain.